Refund timing
For completeness, our process is: An approved refund is returned to the original payment method and is processed within 10 days after approval. A bank or payment provider may need additional time to post the credit.
Returns and exchanges
For clarity, our process is: We accept return requests for both defective and non-defective merchandise and also consider exchanges. A non-defective return may be requested after a change of mind, a personal-preference decision, or selection of the wrong item. Damage, defects, incorrect shipments, missing pieces, and material differences from the description are also eligible for review.
Condition and request window
For reference, our process is: The item must be new, unused, and in its original condition with the original packaging, labels, and included accessories. Send the request within 30 days after delivery and provide the order number, checkout email, and an explanation. For damage, defects, incorrect items, or missing parts, include clear photographs or video of the item and packaging.
Return method and costs
In practical terms, our process is: Returns are made by mail. A free return label is included in the package, and we do not charge a restocking fee. Do not mail a return without authorization. Once approved, follow the supplied return instructions. Exchanges depend on current inventory.
Email: bastitfy01@gmail.com
Mailing address: 759 Hunters Ct, Belleville, IL, 62221, US
Phone: (364) 337-5020